Refund & Cancellation Policy

This Return & Refund Policy applies to all purchases made from Kamal Bhati (HUF), operating under the brand name Grify.in (https://grify.in/). By placing an order with us, you agree to the terms outlined below.

1. Customized Products

  • Most of our products are customized, handmade, and crafted to order.
  • Due to their personalized nature, customized products are strictly non-returnable and non-refundable once production has started.
  • We encourage customers to review personalization details (names, images, text, colors, etc.) carefully before confirming the order.

2. Damaged, Defective, or Incorrect Orders

  • If you receive a product that is damaged, defective, or incorrect, you must notify us within 7 days of delivery.
  • Please share your order details and clear photographs of the product.
  • After verification, we will provide one of the following solutions:
    • A free replacement, or
    • A full refund, if replacement is not possible.
  • In such cases, Grify.in will bear the return shipping cost.

3. Non-Custom Products

  • For non-customized items, returns may be accepted under the following conditions:
    • The request is made within 7 days of delivery.
    • The product is unused, undamaged, and in its original packaging.
  • Return shipping charges are the responsibility of the customer (unless the product is defective/incorrect).
  • Refunds will be processed within 7–10 business days of receiving and inspecting the returned item.
  • Shipping charges are non-refundable.

4. Order Cancellations

  • Before Production Starts: Customers may cancel their order and receive a full refund.
  • After Production Starts: Customized orders cannot be canceled, refunded, or modified once crafting has begun.

5. Return Process

If your order qualifies for a return:

  1. Contact us via grify@gmail.com or WhatsApp at +91 7568977477 with your order details.
  2. Once approved, securely pack the product (preferably with tracking/insurance).
  3. Send the package to:

Grify (Refunds & Returns)
Kamal Bhati (HUF) – Grify.in
221-C4 Shri Ram nagar behind RTO Paota C road Jodhpur

6. Refund Timeline

  • Refunds are processed within 7–10 business days of receiving and approving your return.
  • Refunds are credited to your original payment method. Processing times may vary depending on your bank or payment provider.

7. Non-Returnable Items

  • Customized / personalized products
  • Gift cards and vouchers
  • Clearance or discounted items marked Final Sale

8. Contact Us

For all return and refund related queries, please reach out to:

Legal Business Name: Kamal Bhati (HUF)
Brand Name: Grify.in

Address: 221-C4 Shri Ram nagar behind RTO Paota C road Jodhpur
Phone / WhatsApp: +91 7568977477
Email: grifyofficial@gmail.com